Monday, December 8, 2014

Hyperion EAS stops accepting logins after a while

I have a Hyperion 11.1.2.2 instance which has been running for a while now. Since EAS is not used as much , I never knew of this issue until a user reported it. This user kept getting "Login Failed" and it kept some days after restarting the service. On some deeper analysis, I found that the rootcause of this issue was the location tmp folder for EAS .  We can apply the below fix to resolve the issue.

On the server where EAS is installed, navigate to the user_projects level.






Here we can find there is a folder called tmp. Create a new folder by some name, let's say eas_tmp






















Go to the registry, and update the setting corresponding to Djava.io.tmpdir as shown below













Restart EAS Server. This error should now stop appearing.

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